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Privacy Policy

Effective Date: June 23, 2025

Version 1.2 - 2025

Meducate AI LLC" & "Meducate AI App" ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

a. Personal Information:

  • Name, email address, phone number

  • User account information, educational preferences

  • Communication preferences (e.g., SMS/email opt-in)

b. Usage Data:

  • IP address, browser/device type, referring URLs

  • Pages viewed, app usage behavior

c. Communications and Interactions:

  • SMS and email messages via Twilio

  • Marketing forms and conversations via HubSpot

  • AI-powered responses through ChatGPT

  • Google Analytics data for usage tracking​

  • Video watch data through Vimeo

2. How we Use Your Information

We use your information to:

  • Provide and personalize the Services

  • Send account-related alerts, reminders, and educational content via SMS or email

  • Stream content using Vimeo

  • Power chat and interactive features with ChatGPT

  • Analyze user behavior and improve performance using Google Analytics

  • Manage marketing and support using HubSpot

  • Enhance performance and security using Cloudflare

3. Third-Party Services

We use the following third-party providers who may collect or process your data:

  • Twilio – For SMS and email messaging

  • Vimeo – For hosting and streaming educational video content

  • ChatGPT (OpenAI) – For AI-assisted learning support

  • Cloudflare – For performance, reliability, and DDoS protection

  • HubSpot – For user support, marketing automation, and CRM

  • Google Services – Including Analytics, Fonts, and Tag Manager

  • ElevenLabs – For AI-generated voice narration and text-to-speech accessibility

  • Stripe – For secure payment processing, including handling of payment information, billing, and subscriptions

Each provider processes data according to their respective privacy policies.

4. SMS and Email Communications

By providing your mobile number and email, and opting in, you consent to receive:

  • Text messages regarding account access, course notifications, and reminders

  • Email updates about your educational activity and service enhancements

Twilio SMS Terms:

  • Frequency varies based on usage

  • Message and data rates may apply

  • You can opt-out at any time by texting “STOP”; reply “HELP” for assistance

  • We may retain records of your opt-in for compliance

5. Cookies and Tracking

We use cookies and similar tracking tools, including from Google and HubSpot, for:

  • Usage analytics

  • Form submissions

  • Behavioral retargeting (if applicable)

You can manage cookie preferences through your browser settings.

6. Data Security

We protect your information using HTTPS encryption, Cloudflare security services, and role-based access controls. While no method of electronic transmission is completely secure, we follow industry best practices and take reasonable precautions to safeguard your data. If applicable, we aim to align with relevant privacy standards, including those outlined in HIPAA, for the protection of health-related information.

7. Your Rights and Choices

You can:

  • View or update your personal info

  • Request deletion of your data

  • Opt out of SMS/email communications

  • Disable cookies or limit tracking through browser settings

Contact :legal@meducate.ai" for requests.

8. Children's Privacy

Our services are not intended for children under the age of 13 without verified parental or medical professional consent. If the user is a minor, the use of the app must be authorized and supervised by a parent, legal guardian, or licensed healthcare provider.

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We do not knowingly collect personal information from children under 13 without proper consent. If we become aware that we have collected personal data from a minor without appropriate authorization, we will take steps to delete it promptly.

9. Changes to this Policy

We may update this policy from time to time. Revisions will be posted with a new effective date.

Contact Us

If you have any questions, concerns, or requests regarding our policies or how we handle your information, please don’t hesitate to contact us.

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